Ever want to just reach through your phone and grab the person on the other end of the line and shake them into being nice?!
Don't laugh... have you checked how you sound recently?
If you feel like this: 
then you probably sound like that to the person on the other end of the phone. When I managed an office of consultants, the phones were our lifelines. It was and still is important to have a pleasant tone and be courteous and helpful to our callers.
We once had a Motivational Speaker who had us put mirrors on all of the desks. She suggested we look in the mirror when we were on the phone to "check" our faces. Did we have a "Smile" or "Frown" on?
And you? How do you sound to your Sellers or Buyers? When they've called you for the 20th time in one day, do you still have your SMILE on your face? The same thing applies to your peers... other Realtors, Stagers, Lenders... how are you coming across?
If you're taking stock of your business and wondering why you may not be getting referrals or call backs, head to Target and place that mirror on your desk. When the phone rings, be sure to look in the mirror before you open your mouth! 
And, to end on a funny note and cautionary tale: one of my favorite counselors loved this trick. She took to the mirror like a duck takes to water. She was and is beautiful and loved looking at herself in the mirror while she was on the phone. No, she was not vain. And, she always had a smile on her face when she spoke on the phone.
Anyway, one day as a joke (hey it was Friday afternoon and we were bored), I walked by her desk while she was on the phone with a consultant at our other office and took her mirror away. She became so flustered she literally couldn't talk! She had become so dependent on that mirror!
