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Become the Professional in Your Area: Selling Real Estate and the Art of Storytelling: adding narrative to your sales pitch!

Kimo Stowell of JDS Consulting has written an excellent post about the Art of Storytelling as relates to Real Estate and selling a house.  In my brief (1 year) career as a Realtor 25+ years ago I was so lucky to have been taken under the wing of a seasoned Realtor who really knew her market.  We went out almost every morning previewing houses and she knew the history of so many of them.

What a great layer to your sales presentation!  Please hop over to Kimo's post and if you haven't seen any of his work, take a look.  He is one of the most creative people I've seen. 

Via Kimo Stowell - Real Estate Merchandiser (JDS Consulting: Decor Design and Merchandising):


A good story doesn't cost a thing...so what's your story?


Lets face it just about everyone enjoys a good story, even the potential buyers looking at your property for sale. In Hawaii we call it Talking Story which colloquially means both story telling and social conversation. When it comes to Real Estate Merchandising and Marketing, storytelling or in this case Story-SELLING is more than just anecdotal ice breakers or idle gossip but a highly evolved art of association that casts the potential buyer as the protagonist in the drama that is your property for sale. 

In the antiques and diamond selling business it's called provenance. Similar to a chain of title in Real Estate terms the provenance of a unique and valuable asset is the history of it's ownership from it's creation to it's current owner. Sometimes it is the very history of the object that closes the deal for the purchaser and not so surprisingly it is the emotional connection to the narrative that often motivates the purchase. Case in point the infamous Hope Diamond has an astonishing and storied provenance and a purportedly notorious curse. The large blue diamond was first introduced to Evelyn McClean, Washington socialite and owner of the Washington Post by renowned French jeweler Pierre Cartier. Knowing the power of storytelling, Monsieur Cartier cleverly presented the diamond wrapped in paper and did not reveal the stone until he told it's storied and colorful past, at which point Mrs. McClean demanded to see it. Although, Cartier did not make the sale that day, Mrs. McClean did purchase the legendary gem shortly there after and it is said she did so largely because of it's story and curse.
 
Ok so your property is more diamond in the rough than big bling. No worries, not all properties for sale have an interesting back-story with famous inhabitants, scandalous events, or momentous occasions but you would be surprised to find out just how many actually do. All you need to do is little research and you might be pleasantly pleased by some of the interesting gems of local history and colorful characters that potential buyers are eager to hear about, giving some "personality" to your property for sale. Start with the chain of title and go from there, the more flesh and blood details the more interesting the brick and mortar. Ask neighbors and long time residents what they know of the property, they often are eager to share what they have witnessed and heard especially if it's interesting or even better scandalous. 
 
Talking story to potential buyers can instantly push the purchase potential from luke warm to hot to trot and the reasoning behind this is: consumers like to feel emotionally connected to their environments. If you have ever walked into a home that is several hundred years or older there is often a revelation of the humanity associated with the space and the many generations that have lived there. It is here that the story teller turns wear and tear into nostalgia; an empty room into the birth place of a dynasty; a dank basement into a former speakeasy; and a cool consumer into a burning buyer. The narrative should of course be truthful but it doesn't have to include famous people, major events, or end happily for that matter. It just has to convey emotion in a way that is relatable to the buyer. Granted you will probably want to leave certain information as a discreet disclosure as necessary. It doesn't take a Stephen King to know that horror as a genre may sell movies and books but not necessarily homes, obviously discretion should be used.
 
So how do you create a narrative for your property for sale? Find out who designed and built the property; who's owned it; was the property used for purposes other than what it was intended; were special events held there i.e. weddings, party's, civic meetings, musical performances, movies filmed, etc. Did anyone famous "sleep" there. When showing the property to potential buyers use it's features and details in the story itself and include the buyer too; So and so used this room to write their memoirs aren't you writing a book? What elements of the property were specifically created to meet the needs of it's inhabitant. i.e. the original owner had polio so he built the in-ground pool, the first in the neighborhood. Just about everything and anything can be woven into an informative and interesting story giving your property for sale a life of it's own; ready to embrace a new chapter and buyer.


and the story continues... Selling Real Estate and the Art of Storytelling: adding narrative to your sales pitch!

JDS Consulting: Hawaii Home Staging and Decor Design


NEW TELEPHONE NUMBER (808) 927 9162

  E-mail : JDSDecorDesign@aol.com

 

Kathy Streib 
 
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Realtors and Stagers... It's Time to Eliminate Another One of Those "D" Words!

Realtors and Stagers... It's Time to Eliminate Another One of Those "D" Words!

Last month I wrote a post about eliminating the use of the word Declutter.  Most of the comments agreed that it is overused and could be seen as insulting to the Homeowner. It's just a pet peeve of mine when we get lazy and use catch-all words without really thinking about what it means or that there are other words that would be so much better.  (When I was in college I could not stand the phrase "let's rap."... well I just dated myself again!) 

DownsizeThere is another "D" word that has been around long enough to have worn out its welcome and that is the word DOWNSIZE.  

I hear it every day.  My friends use it...goodness knows every husband out there preaches it.  And whereas I could not find "declutter" in the dictionary.. the word Downsize is. 

Downsize can mean:
     To Dismiss from work.
     To Make in a Smaller size.
     To Reduce in Size and Number.

We have had this word crammed down our throats by just about everyone and we've also tossed it around as well.  

When I was doing some research on 55+ communities something I noticed was that builders just shrunk the whole house.  Not too much imagination needed for that.

But how are you using this word when working with your clients?

This word has a negative meaning for people, just like "declutter".  Yes, many of us want to simplify our lives by reducing the things and tasks that take up so much of it.  And this can be a good thing. 

But when you're working with a Seller who is in that "55+" group and you sense a reluctance to do some of couplethe things they need to do to prepare their home for sale,  try to avoid using this other "D" word... downsize.  We already know we're "shrinking" in size.  There are a lot of things changing at this time .... our sphere of influence is getting smaller... our circle of friends lessens....our physical abilities begin to take a nose dive. 

It's saying you are being "dismissed" from life as you knew it.  
It's emphasizing a truth they already know... they are on the down side of life's journey.

I'd love to hear some of the different words or phrases you're using when working with your clients.  

Simplify ... Free up your time.... 

What do you use??
    

And for you who remember shrinkies.....

 

Kathy Streib 
 
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You Want to Sell Me What?? And You Don't Even Know Who I Am?

You Want to Sell Me What?? And You Don't Even Know Who I Am?

First this is not a rant on telephone sales calls or cold calls... well maybe just a little.   But here is how a call to me went today...

Me: "Room Service Home Staging...may I help you?"  phone

 Now this is where I here what sounds like someone finishing whatever he was eating.

Salesman:  Pause... "Oh...is this um.. Interior Styles?

Me: "No... this is Room Service Home Staging.  May I help you?"

Salesman:  Uh- oh.. well ..I was calling for Interior Styles.. oh you're a Staging company.. that's just what I need.  And, he then proceeded to try to sell me ad space in a Country Club magazine. 

It was so apparent that he was Dialing for Dollars as well as finishing his breakfast.


I have no problem with someone calling me to try to sell me something.  After all, we're all trying to sell something.  However... if you call me:

        1. Wait until you've finished eating, slurping or drinking whatever it is you're eating slurping or drinking. 

        2. Know who you're calling.  I understand you may have this nice list of  "prospects" you are calling and I may be # 20 on a long list.  But put your finger on my name... underline it... use a colored marker!!!   

(The above commentary was brought to you by Kathy Streib of Room Service! Home Staging.   All opinions are hers and do not represent the opinion of the Networking Community.  Wanna bet!)

And for your weekend pleasure.. .one of my favorite people:


 

 

Kathy Streib 
 
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If You Have to Knock Someone Down to Build Yourself Up.. You Might Want to Remodel Your Attitude.

If You Have to Knock Someone Down to Build Yourself Up...You Might Want to Remodel Your Attitude!

office BullyUnfortunately we see this too often in our personal and professional lives... and of course, it really rears its ugly head during an election year.   Friends will often pass along negative gossip about their "friends".  Politicians pull out all the stops to show what their opponent is doing wrong or to dig up "dirt" on them. 

And, we see it everyday in negative advertising about a competitor's product.  

We're all selling something, aren't we... our product, our services, and ourselves. But if that's your marketing line, you might want to revisit your plan. 

Last year I referred a contractor to a friend whose house needed extensive work.  They had major smoke and water damage and were getting bids from contractors.   During the walk through,  Mr. Contractor pointed out how their floor (which had just been installed) was poorly done and made several derogatory statements about the quality of the work.  He continued to do the same in the other areas of the house... making sure to point out the poor workmanship that had been done. 

I spoke to my friend after the meeting and he said "No way would I want to work with this man! All he did was Foot in mouthput down how it was built."   What about your sales technique?  When you are at your Listing Presentation or bidding on a Staging are you really selling yourself or knocking the other person down?

Sell Your assets.... not the negatives. 

Sell Your strengths.... not your competitor's weaknesses. 

Sell what You will do.... not what your competitive won't do. 

Sell what you have done.... not what they didn't. 




 

Kathy Streib 
 
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You're a Person...You're NOT a Machine? Thank You for Answering!

You're a Person... You're NOT a Machine?  Thank You for Answering!

Bird with phoneI know this subject has been discussed ad nauseum but I had another occasion yesterday where answering the phone got me another client!

MS Client called "after hours".... I was actually preparing dinner.  When I answered the phone.. she was surprised and excited at the same time.  

   "You're a person! You're not a machine!  Thank you for answering."

I realize that you can't always answer your phone.  When I am giving a Staging Consultation my Client is paying for my time, so I do not take calls then. 

 However, I've gotten voice mail messages that said " Thank you for calling.  I will return your call at MY earliest convenience."  

Or this: "If it's after 6 PM I will return your call tomorrow morning.  If it's on Sunday I will call you Monday."

Ok Ok... I get it.  But maybe just for fun we can make our outgoing messages a little more creative...

" Hello.. I'm actually here but I have Caller ID and I have more important things to do.  I'll call you back... maybe."

"Hello.. I just reached the next level of Angry Birds so I cannot come to the phone.  Please call me back when I have time to talk." 

"Do you really want me to call you back?  Seriously, I'm too busy so why don't you call someone else." 

" I'm busy.. call my competitor!"

We can't always answer the phone  but just think about who might be calling you next time you let it ring!

PS  What's your phone answering protocol?

 

 

Kathy Streib 
 
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All About You

 

Karen Fiddler had a great idea last week about welcoming newbies to ActiveRain.  She suggested we try to comment on the post of at least one new-to-us Blogger a day, and reblogged a post a week of a new-to-us blogger as well.

So today I was reading a comment from  Eileen Burns on another post and decided to see who she was.  I went over to her blog and read through a few of her posts and thought you might enjoy meeting someone new as well. 

Eileen makes a very good point about not making our marketing pieces "Me-Me-Me" pieces.  Yes clients will want to know some stats but they want to know how we can help them and if we're going to do our job.

Please head over to Eileen and make her welcome.  You're welcome to stop and say "hello" here if you want.

 

Via Eileen Burns (Miami/Ft.Lauderdale/Palm Beach Trans State Commercial RE):

What is the one quality you will find in just about every real estate's website and most of their marketing material?

It is all about the Agent and/or Agent's company.

This is the exact opposite of a correct approach to marketing.

The best way to turn off people who are thinking about doing business with you is to talk about yourself. 

Real Estate marketing is about building relationships.  You can't do that by bragging.

Let me give you a healthy dose of reality:

  • Nobody cares how big your real estate firm is.
  • Nobody cares how successful you think you are.
  • Nobody cares how many bogus magazines have named you Super-Duper-Agent-Of-The-Month.
  • Nobody cares about your "combined years of experience" or about the "complex transactions" you work on.

That's not the reason people come to your website.  That's not the reason someone winds up in your office or on your telephone.

People come to you because they need help with THEIR CHALLENGE.

It's about the client.  Always.

People want to know you care about them.  And not in some superficial wink-and-a-nod kind of way.  They want to know that you understand and feel their pain or joy. They want to know that you are interested in helping them get the end result, their "dream" come true property.  They want you to help them make sense of the buying - selling process.  They want you to help them plot a course through the maze that their life (or their business) has become.

When you sit down to write the copy for your website or when you sit at your computer to write your monthly newsletter, write it from the perspective of the client.   Speak to the things your client is feeling.  Speak to his/her needs.  Help him/her learn how much you truly understand his/her situation.

Here is a little piece of advice I give every one of my "big ego" marketing strategy clients when we first start working together:

You don't get rich by telling people how great you are.  You get rich by helping people realize how great they can become.

Have a great week.

Regards,

 

Eileen Burns is an Author of The Ultimate Sales Success Secret- South Florida Edition, Speaker and Marketing Strategist to Real Estate Professionals who want to profit more with less effort. 

Currently, an Associate Broker at Trans State Commercial Realty in Fort Lauderdale, specializing in income-producing property acquisitions and dispositions. For a F ree Audio Report "The 7 Marketing Sins Committed By Real Estate Professionals when they Go Online" go to www.MeetEileen.com

 

 

 

Kathy Streib 
 
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Mirror, Mirror On the Wall... Am I the Fairest of them All????

Ever want to just reach through your phone and grab the person on the other end of the line and shake them into being nice?!

Don't laugh... have you checked how you sound recently?  

If you feel like this:                             character looking in mirror     then you probably sound like that to the person on the other end of the phone.   When I managed an office of consultants, the phones were our lifelines.  It was and still is important to have a pleasant tone and be courteous and helpful to our callers. 

We once had a Motivational Speaker who had us put mirrors on all of the desks.  She suggested we look in the mirror when we were on the phone to "check" our faces.  Did we have a "Smile" or "Frown" on? 

And you?  How do you sound to your Sellers or Buyers?  When they've called you for the 20th time in one day, do you still have your SMILE on your face?    The same thing applies to your peers... other Realtors, Stagers, Lenders...  how are you coming across?                      

If you're taking stock of your business and wondering why you may not be getting referrals or call backs, head to Target and place that mirror on your desk.  When the phone rings, be sure to look in the mirror before you open your mouth!                                                                                                   woman on phone

 

And, to end on a funny note and cautionary tale:  one of my favorite counselors loved this trick.  She took to the mirror like a duck takes to water.  She was and is beautiful and loved looking at herself in the mirror while she was on the phone.  No, she was not vain.  And, she always had a smile on her face when she spoke on the phone.

Anyway, one day as a joke (hey it was Friday afternoon and we were bored), I walked by her desk while she was on the phone with a consultant at our other office and took her mirror away.  She became so flustered she literally couldn't talk!  She had become so dependent on that mirror!

 

Kathy Streib 
 
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Don't paint your rooms pink and watch your words!

I read an article today courtesy of Yahoo!Real Estate written by David Rout for Smart Money Magazine entitled The Psychology of Real Estate.    Having been a Psych major, I am always intrigued by why we do what we do.

There're are two facts that I found interesting... one I knew, the other, well, a little surprising.

First:                                                                                                                                                             pink room

In the article it cites a study done at Old Dominion University regarding a room painted pink.  The preliminary conclusion was that even though a few cans of paint would be an easy and inexpensive "fix", the participants were less likely to purchase the home.  Granted this was a small study done with students, but think about the results.

Realtors and Home Stagers have been saying this for years.  The thinking of many years ago was that all a home needed was to be clean and have a fresh coat of paint. But times have changed.  Studies are being done.   And some of those studies say that only about 10% of the population are able to see beyond the paint, clutter and over stuffed rooms to the homes full potential. 

Add that to the "Gotta have it now"-Twitter-Facebook mentally that we all have and many people don't want to have to buy a home and then spend the first several months/years painting, renovating and updating.

Second: (and this one surprised me)

In a study done in Texas of 60,000 residential real estate transactions, listings that mentioned new paint, new carpet, and/or roof work sold on average for slightly less than those that did not.  The article suggested that buyers might wonder why things needed to be replaced or what else might be wrong with the house.  It suggested it might be better to let the buyers be surprised when they saw the quality of the home, rather than disappointed by the hype.

                                                                                                                                                       blah blah

Now, I don't know if this included mentioning upgraded kitchens or baths or new appliances but I would have thought that words like these would have attracted a buyer rather than making them think twice.  For example, there are some neighborhoods in Boca Raton that are older but still desired by many.  If I saw a listing with "newly updated kitchen" or "new hardwoods throughout", I would probably be more inclined to put it on my "short list". 

So what to do with this information?  Well if you have a seller that has a huge chartreuse room like I had, you might want to pull out this study.                                                                     Chartreuse room

As for the words, my thought is that if you don't choose the right words, the words that are true and yet enticing, then you might not even get the buyer to the house for a showing. 

 

I'd like to hear from Stagers and Realtors.... what has your experience been?   How important is a room's paint color to your buyers??  Do you downplay the new carpet, paint etc in your listings.

 

 

Kathy Streib 
 
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Home-made brownies and a Spa Gift Card. . . PART II

I had to share the follow up to my Tuesday post.   In it I told of individually wrapping home-made brownies in a clear cellophane bag, with my business card attached.  These were passed out at a Realtors Association of the Palm Beaches function.

Well, this could be the brownie/marketing tool that keeps on giving.  I had several left over and wishing to "disperse and share" the goodies AND calories I gave several to a neighbor.  And, of course, he being of the same good will (and having overindulged on his recent vacation), took several with him to the bank and passed them on to the bank tellers, loan officers, etc.  (This gentleman is known for taking candy, cookies, goodies with him wherever he goes and handing them out to the employees). 

Who knows if I'll get any calls from it, but that's ok.  All it cost me was some good will! 

 

Kathy Streib 
 
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I think I just talked myself out of a Staging job?!?

The Staging Fairy struck again (please see Monday's post)!  If you read the post, I told you of the best client a Home Stager could ask for.  Well, I wanted him cloned, as did others who commented on the post. and, my wishes have come true!!  Thank you Norman Vincent Peale and the Power of Positive Thinking. 

And yet, for a moment today, it occured to me I might have just talked my way out of a Vacant Home Staging Project.                      

                                      

I know, many of you with Sales training are saying "She probably didn't know when to stop talking." But in this case, my problem was that I listened.   You see, the Client/Realtor had purchased the home from a bank and had already made some major repairs and additions.  It is close to the beach, on a canal, has a southern exposure, and has been priced right.   Yet, despite several showings, Buyers were passing on the house.  She is ready to get it sold and contacted me to provide some Staging. 

She showed me the house and told me of some of her ideas of what needed to be done.  The problem was that even though the kitchen and other areas of the house had been upgraded, the Master Bathroom had not.  It was small, dated and not appropriate for its price point (850K+).  My client had to weigh just how much more money she was willing to spend.

"If you have to make a budgetary choice, then I'd upgrade the Master Bathroom before you considered Staging the house".

Yes, my words exactly!  You see, I truly felt that it was in her best interest to upgrade the master bath if she wanted to sell this house, even if that meant that Staging would either take a second seat or none at all.  Had I talked myself out of a job?  Should I have kept my mouth shut?

By now, you know the outcome!  As soon as the contractor begins work on the master bath and the dust has settled, we'll Stage the house.    She said that she liked that I didn't come in and start telling her what I would do and how much it would cost her.  I listened and gave her an honest opinion.    Now this was not meant to be a 'Toot my own Horn" post.  It could have turned out the other way.  I wanted to share with you something I have found serves me well in my marketing efforts:

You can't sell something to someone until you know what it is they need. 

 

 

 

Kathy Streib 
 
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